Order Cancellation Policy

At Nayaab Purse, we strive to process and ship your orders as quickly and efficiently as possible. We understand that circumstances can change, and you may occasionally need to cancel your order. Please review our cancellation guidelines below to understand how and when you can cancel an order.

Cancellation Window

• Before Dispatch: You can cancel your order free of charge at any time before it has been processed and dispatched from our warehouse.

• How to Request: To request a cancellation, please contact our customer support team immediately via WhatsApp or email with your Order Number.

Orders That Cannot Be Cancelled

• Once an order has been packed and handed over to our courier partner for shipping, it cannot be cancelled.

• In such cases, you may choose to refuse the delivery at your doorstep or receive the parcel and initiate a return or exchange in accordance with our return policy.

Refunds for Pre-Paid Orders

• If you paid online (via credit/debit card or digital wallet) and successfully cancelled your order before dispatch, your full payment will be refunded.

• Refunds are typically processed and credited back to your original payment method or bank account within 7 to 10 working days.

Right to Cancel by Nayaab Purse

We reserve the right to cancel any order under exceptional circumstances, such as:

• Limitations on product quantities or stock unavailability.

• Inaccuracies or errors in pricing and product information.

• Suspected fraudulent activity or incomplete delivery details.

If your order is cancelled by us, we will notify you promptly via phone, SMS, or email, and any advance payment will be fully refunded.